Returns & Refunds Policy

We want you to be satisfied with your purchase from Winder Club. Eligible items may be returned within 30 days of delivery, subject to the conditions below.

Return Eligibility

To be eligible for a return:

• The item must be unused and in resalable condition.
• The original packaging, accessories, manuals, protective materials, and included components should be returned with the product.
• You must provide your order number or other proof of purchase.

Return Window

Return requests must be submitted within 30 days of delivery.

Requests submitted after the 30-day return period may not be accepted unless required by applicable law.

Change-of-Mind Returns

If you decide that you no longer want an eligible item, you may request a return within the applicable return period.

For change-of-mind returns, return shipping costs are the customer's responsibility.

Defective, Damaged, or Incorrect Items

If your item arrives defective, damaged, or different from what you ordered, please contact us before returning it.

Include your order number, a description of the issue, and clear photos or videos when appropriate.

If the issue is confirmed, Winder Club will provide the appropriate return, replacement, or refund instructions. Eligible return shipping costs for confirmed defective, damaged, or incorrect items will be covered by Winder Club.

How to Request a Return

To request a return, contact us through the Contact page on our website and include:

• Your order number
• The item you wish to return
• The reason for the return
• Photos or other supporting information when applicable

Please do not send a return before receiving return instructions from our customer service team.

Return Address

The return destination may vary depending on the product and fulfillment location.

Customers must use the return address provided by our customer service team. Products sent to an unauthorized address may not be accepted or processed.

Refunds

Once a returned item is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

After a refund is submitted, your bank, credit card issuer, or payment provider may require additional time to process and display the refund.

Shipping Charges

Original shipping charges, if any, are generally non-refundable unless the return is the result of a confirmed error, defective product, damaged delivery, or other situation where applicable law requires otherwise.

Exchanges

If you would like a different product, model, color, or size, please contact us. Depending on availability, we may provide exchange instructions or ask you to return the original item and place a new order.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee that an order can be canceled once processing or shipment has begun.

Business Information

Winder Club
Operated by STMEDIA LLC
4405 Jager Dr NE
Rio Rancho, NM 87144
United States

For return or refund questions, please contact us through the Contact page on our website.