Shipping Policy
Shipping Policy
Winder Club is operated by STMEDIA LLC, a U.S.-based company.
We currently ship orders to eligible addresses within the United States.
Order Processing
Orders are processed on business days, Monday through Friday, excluding U.S. public holidays.
Processing times may vary depending on the product, inventory availability, and order volume. Any applicable processing or delivery estimates will be shown at checkout or communicated after your order is placed.
Shipping Methods and Costs
Available shipping methods and any applicable shipping charges are displayed at checkout before payment.
If free shipping is available for your order, it will be clearly shown at checkout.
Delivery Estimates
Delivery times depend on the product, destination, carrier, and fulfillment location.
Any delivery estimate shown at checkout is an estimate only and is not a guaranteed delivery date.
Delays may occasionally occur due to carrier disruptions, weather, peak-season demand, logistics issues, address problems, or other circumstances outside our control.
Order Tracking
When tracking information is available, it will be provided by email after your order has shipped.
Tracking updates may take some time to appear after the carrier receives the package.
Multiple Shipments
Orders containing multiple items may be shipped separately and may arrive at different times.
You will not be charged additional shipping fees for separate shipments unless this was clearly disclosed at checkout.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order cannot be delivered because of an incorrect, incomplete, or unavailable address, additional shipping charges may apply if the order must be resent.
Lost, Delayed, or Damaged Packages
If your order appears to be lost, significantly delayed, or arrives damaged, please contact us through our Contact page with your order number.
For damaged deliveries, please keep the packaging and provide clear photos of the package and product so we can review the issue.
Delivery Confirmation
An order may be considered delivered when the carrier marks the shipment as delivered to the address provided at checkout.
If tracking shows delivered but you cannot locate the package, please first check around the delivery location, with household members, neighbors, building staff, or the carrier before contacting us.
Returns
Shipping and delivery matters related to returns are governed by our Returns & Refunds Policy.
For change-of-mind returns, return shipping costs are the customer's responsibility unless otherwise stated.
Business Information
Winder Club
Operated by STMEDIA LLC
4405 Jager Dr NE
Rio Rancho, NM 87144
United States
This Shipping Policy may be updated from time to time to reflect changes in our fulfillment process, carriers, shipping methods, or applicable requirements.